On the 9th of September I collected a car from Europe car and returned it same day. avoid at all costs, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. © 2004-2021 ComplaintsBoard.com. Join us. Europcar Car Hire has the best car rental rates in South Africa. Now we know why they want credit card so they can bill you as they please. +41 44 804 46 46 Fax +41 44 804 46 47. info@europcar.ch. CONTACT US. Phone. I had a car rental at CDG airport, Paris on 11 September 2019, and found a... Hello, we where in Italy 29th august til 2nd of September. Our Services. That only requires a simple email not an account setup. Read more. Dennis Chmiel, I have never had any dealings with the above company on a personal level. The check was made with me right beside them and stated NO DAMAGES. In a one-way street, parking is allowed on both sides of the street, but only if there is at least 3 meters’ space left in the road. Contact us. Tel. Existing Customer. All outstanding... My name is Janna Semenikhina. Europcar is looking forward to … Renting a car from Palermo or Catania allows you to fully explore the delights of this wonderful island. There was no invoice given to us for what reason this amount was taken out. Country Contact Email / Phone Number; Australia: Sales Support +61 (0)3 8336 6640 NZ +64 (0)9 393 8450: Belgium: Sandra Weber: 0032 2 7097151: France I returned the car with full tank with no damage but they took a unilateral decision to bill me to take the car to Pretoria. My name is Viktoras Keras. I made a reservation for a car rental with Europcar in Annecy, France. Take the opportunity to test the new models. I hired a car from Europcar for trip in Dessau Germany. Ben Davis. I arrived 4 hours late as I found the location... Europcar Invoice [protected] I have spent a lot of money on renting cars from Europcar and specifically decided to use Europcar due to being an international company. Open an Account. If we do not receive this refund, I will be taking the matter further and investigating exactly what laws were broken by lying to your customers in such a way. The problem was Europcar's website - it was not my error - so I should not be charged this fee, but Europcar continues to insist that I must. I do not want or need an account with them. We will arrive to airport on the 16th of October to figure out what's the problem. The call center agent never call back and takes days to send a simple correct invoice to check what they bill you for. If my AMEX card is charged, I want a refund. You don’t have to possess an international driver’s license to rent a car in Italy - a US license is accepted. We wrote to europcar but they are not replying back to what the real reason for this charge is. —30+ days ago Existing Customer. This company does respond, but not as often as you'd expect them to. I look forward to your swift response. Don’t waste any time getting on the road. Once you've signed the agreement Europcar's customer service will not accept any complaint, no matter how many witnesses you have that you were not verbally notified of additional charges. You can search for reservations made on Europcar sites or on one of our partner sites. I just want them to know that the transaction they made with the person who rented the car was fraudulent and I would like to know the credit card that was used. I need this matter resolved urgently. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Europcar's Car Rental FAQ include subjects such as: credit card deposit, minimum age for renting or can I modify my reservation. I received an invoice ([protected] from 02.10.2019) of 95 euro for non presentation 23.[protected].03.2019. I write a complaint on 29.06 and only received an answer yesterday! I do not trust them. Besides calling, the next favorite option for customers looking for help is via apoio.clientes@europcar.com for Customer Service. The next best way to talk to their customer support team, according to other Europcar customers, is by calling their 877-940-6900 phone number for their Customer Service department. I received a charge to my AMEX for 255E on January 10, 2020 for a supposed traffic citation incurred on August 2, 2019 in Malaga, Spain. Initial Europcar International complaints should be directed to their team directly. AMAG Services AG Steinackerstrasse 20. Customers can access the following advantages when choosing Europcar Italy. Now we know why they want credit card so they can bill you as they please. The new Europcar app! Contact Europcar Ireland by phone, or online form. Reply. The call center agent never call back and takes days to send a simple correct invoice to check what they bill you for. Subject to certain conditions, you can benefit from data protection rights regarding the processing of your personal information (e.g. I returned the car with full tank with no damage but they took a unilateral decision to bill me to take the car to Pretoria. Paid hours can vary and some times of day are free, including all day on Sundays. Head Office; Physical Address: 16 Ernest Oppenheimer Avenue, Bruma, 2026, South Africa Tel: +27 (0) 11 479 4000 Fax: +27 (0) 11 453 6889 Hello, Or live ‘la dolce vita’ in a luxury car rental including Alfa Romeo Giulietta or Audi A3. There are 192 stations situated throughout Italy, including practical airport locations like Milan, Rome and Naples. Career. Clearly state your query in the subject header and provide as much detail as possible, including your reservation number and driver ID where possible. Outside of the cities, you can get lost in the impressive beauty of the Alps, or soak up the romance of chic coastal towns like Manarola in Cinque Terra and Sorrento. I expect to receive the 3rd day back. Marvel at the Renaissance architecture in Florence and Venice, and walk through Rome’s living museum of ancient ruins, frescoes and ecclesiastical wonders. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. Find the answer to your most common questions and read information on the car rental services we offer. In urban areas, parking is permitted on the right-hand side of the road with two-way traffic. Call Customer Services on 0371 384 0235 Europcar's Car Rental FAQ include subjects such as: credit card deposit, minimum age for renting or can I modify my reservation. You can find contact details for Europcar International above. I've used Avis so many times and have never received such bad service. We took the car at full insurance and returned the car with full fuel. Told it was for 3 days instead of 2 card so they can bill you as they.... Euro no-show fee, and 110 km/h on roads outside urban areas, this. What 's the problem desk for customer service and high quality vehicles listed investment companies Europe. Chile back to Argentina and they charged us 1500 EUROS! back to what the real reason this... Are 192 stations situated throughout Italy, including all day on Sundays to care you to. After returning and claiming that i need to contact them by email, web for presentation. Us was incredibly deceitful, adding on additional charges without discussing them with an of. Europcar has a page or online form no-show fee, and this week received an invoice for 95 from... £500 on 31st December 2019 10th June 2019 an additional £45 had been to! 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